Student Orientation

Student Orientation

(ii) Transfer/Withdrawal/Deferment/Extension

Policy

Introduction:

Requests from students, who wish to defer or withdraw from their studies, or repeat a particular subject(s), will be checked to ensure that they comply with the requirements established. Students are informed of the status of their requests (Deferment, Transfer or Withdrawal applications) and given the necessary information and instructions timely. The transfer and/or withdrawal policy will be clearly communicated to all students via TCM and Healthcare’s College website, as well as its student handbook.

Definitions:

  • Transfer

Transfer refers to a student who changes the course of study but remains as a student of TCM and Healthcare College (TCMHC). An approved transfer request would require the original student contract to be terminated and a new student contract signed.

  • Withdrawal

Withdrawal refers to a termination of the student contract, in that the student is no longer a student of TCM and Healthcare College.

  • Deferment

Deferment refers to when a student decides to postpone taking a particular course/module to a later date.

  • Extension

Extension refers to when a student decides to lengthen the normal duration of the course by taking the modules in the course over a prolonged period of time. 

Policy:

TCMHC has an established transfer, withdrawal, deferment and extension policy based on established frameworks. It will maintain up-to-date records in hard copy and soft copy for at least 3 years which must be easy to retrieve for audit purposes. The policy for each category shall cover:

  1. Circumstances in which a transfer, withdrawal, deferment and extension application will be granted;

  2. Any additional fee payable;

  3. Status of the Student’s Pass for International Student (where applicable);

  4. Conditions for refund of any fee paid; and

  5. Time-frame for assessing and replying to any request for transfer, deferment, withdrawal and extension.

The policy will be communicated to students studying in TCMHC via the Student Handbook and TCMHC’s official website. Requests from students who wish to transfer, withdraw, defer or extension from their studies will be granted if they fulfill the requirements set out in this policy.

Transfer Policy

This policy appertains to any students who wish to change the course of their study while still remaining as a student of TCMHC. For an approved transfer request, the original student contract must be terminated and a new contract will be signed. The following is mandatory:

  1. All requests for course/module transfer must be made in writing (not verbally) via the “Application for Course Transfer Form”. Transfers will only be allowed if the student meets the entry requirements for the new course/module. This will be subject to TCMHC’s Academic Board approval. For Student Pass Holders (such as foreign students), transfer of course can only be made prior to submission of Student Pass to ICA. ICA stipulates that applicants who wish to apply for a new Student Pass in order to take up a different course are to submit an application for transfer of course of study at least 4 weeks before the course begins. The general processing time for the application to transfer course at ICA’s end is 5 working days. Some applications may take a longer time to process. Students below the age of 18 years are also required to obtain a written letter of consent from their parents or legal guardians if they wish to transfer from the course/module. In addition to this requirement, the student’s transfer application must be verified and approved by TCMHC’s Academic Board on a case-by-case basis.

  2. A transfer application fee of $107.00 is applicable for each transfer application and is non-transferable and non-refundable. Also, any applicable fees rendered by ICA for this transfer application must be paid. 

  3. All requests for Transfer must meet the requirements set out in Point 1. A representative from TCMHC’s Operations Department will reply to transfer applications upon receipt of the application within three (3) working days.

  4. Student will be notified of outcome within seven (7) working days.

 

Withdrawal Policy (Due to Non-Delivery of Course)

This policy appertains to any student who requests to withdraw from studying at TCMHC due to TCMHC’s Non-delivery of Course. The following is of importance:

1.     TCMHC will notify the Student within 3 working days upon knowledge of the following :

(i)    It does not commence the Course on the Course Commencement Date;

(ii)   It terminates the Course before the Course Commencement Date;

(iii)  It does not complete the Course by the Course Completion Date;

(iv)   It terminates the Course before the Course Completion Date;

(v)     It has not ensured that the Student meets the course entry or matriculation requirement  as set by TCMHC stated in Schedule A of the Student Contract within any stipulated timeline set by CPE, or

(vi)     The Student Pass Application is rejected by ICA.

2.     The Student is entitled to refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within 7 days of the above notice. 

3.     The Student should be informed in writing of alternative study arrangements (if any), instead of having his/her Student Pass cancelled by default.

4.     A representative from TCMHC’s Operations Department will reply to withdrawal applications upon receipt of the application within 3 working days.

5.     Student will be notified of outcome within seven (7) working days.

 

Withdrawal Policy (For Other Reasons)

This policy appertains to any student who requests to terminate his/her study and ceases to remain as a student of TCMHC.

  1. All requests for course/module withdrawal must be made in writing (not verbally) via the “Application for Course Withdrawal Form”. Students below the age of 18 years are required to obtain a written letter of consent from their parents or legal guardians if they wish to withdraw from the course/module. In addition, student pass holders will be informed that there student pass may be cancelled if they withdraw from the school or are forced to withdraw from the school (e.g. caught for breaking Singapore’s law) especially where issues of student misconduct are concerned. All requests for withdrawal must be approved by TCMHC’s Academic Board.

  2. All withdrawals will be forwarded to refund process, where refund will be made in accordance to the refund table. The Student is entitled to refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) days of the above notice. 

  3. A representative from TCMHC’s Operations Department will reply to withdrawal applications upon receipt of the application within three (3) working days.

  4. Student will be notified of outcome within seven (7) working days.

 

Deferment/Extension Policy

This policy appertains to any students who request to postpone his/her study of a particular course/module for an established timeframe and who wishes to continue to remain as a student of TCMHC. The following is of importance:

1.     All requests for course/module deferment/extension must be made in writing (not verbally) via the “Application for Course Deferment/Extension Form”. Only the following reasons for deferment/extension will be considered:

(i)    Medical Reasons supported by a recognized Medical Certificate;

(ii)  Financial Insolvency supported by CPF and/or Bank Statements;

(iii) Death of loved ones supported by a Death Certificate;

(iv) National Service Training supported by a letter from MINDEF or equivalent overseas counterpart;

(v)  Compassionate Grounds due to Natural Disasters, and

(vi) Poor Academic Performance. Students below the age of 18 years are also required to obtain a written letter of consent from their parents or legal guardians if they wish to defer from, or apply for extension for, the course/module.

In addition to these requirements, the student’s deferment/extension application must be verified and approved by TCMHC’s Academic Board on a case-by-case basis.

2.     A deferment/extension application fee of $107.00 is applicable for each deferment/extension application and is non-transferable and non-refundable.

3.     Students are allowed to defer or extend up to a maximum of 1 year, failing which he/she will be deemed to have withdrawn from the course and would have to re-apply as a new applicant to sit for the course again.

4.     International Students who apply for deferment are required to cancel their student pass. Student needs to re-apply for student pass upon return to Singapore and the pass will be subject to Immigration and Checkpoint Authority’s (ICA) approval. Applicable charges and fees apply. (Please refer to the section below for more information).

5.     International Students who apply for extension of their course to take the same course at TCMHC are required to submit an application to renew their Student Pass 2 weeks before the expiry of the Student Pass, and the pass will be subject to ICA approval. Applicable fees and charges apply. (Please refer to the section below for more information).

6.     All requests for Deferment/extension must meet the requirements set out in Point 1. A representative from TCMHC’s Operations Department will reply to deferment applications upon receipt of the application within 3 working days.

7.     Student will be notified of outcome within seven (7) working days.

 

More Information for Student Pass Holders from ICA:

Student Pass Holders have to take note of ICA stipulations regarding Student Pass when deferment/extension.

The Student Pass for international students approved for deferment will be cancelled as required by ICA’s requirement that “foreign students must surrender their Student’s Pass for cancellation within 7 days from the date of cessation or termination of their study”. This is because deferment is considered as cessation from study. At no point may students stay in Singapore and extend their stay while pursuing other forms of fruitful or social activity, like working or studying in other educational institutes, unless the international student applies for a Social Visit Pass or other applicable passes at ICA website. Before the students leave TCMHC and return to their country, they have to make a declaration with TCMHC that they will return once their issues have been sorted out. The students will have to re-apply for Student Pass in accordance to ICA guidelines upon their return to Singapore, and will be required to re-approach TCMHC for signing of new Standard PEI-Student Contract. Students who do not return to resume their studies within the 12 months period shall be considered to have withdrawn from the course and any course fee paid shall be forfeited.

For international students who opt for extension of their course, these said students must renew their student pass via the SOLAR + system. Applications to renew a Student Pass are to be submitted via the SOLAR+ System 2 weeks before the expiry of the Student Pass. The general processing time for a renewal application is 5 working days. Some applications may take a longer time to process.

 

Transfer/Withdrawal/Deferment/Extension Procedures

The transfer/withdrawal/deferment/extension process includes the following step-by-step procedural aspects:

  1. Student requests for transfer/withdrawal/deferment/extension for the course that he/she had previously signed up, fills up Application for Course Transfer Form/Application for Course Withdrawal From/Application for Deferment/Extension Form, and submits the specified form to TCMHC.

  2. Operations Staff will notify student of the receipt of the application within 3 working days.

  3. Operations Staff will submit student’s application for approval by Academic Board. All applications are subjected to approval by the Academic Board on a case-to-case basis.

  4. For transfer/deferment/extension cases, Operations Staff will inform student about the new course details and will get the student to sign a new Advisory Note and Standard PEI-Student Contract. The existing student contract will be terminated.

    For withdrawal cases, finance will do the refund according to refund policy, refund Cheque will be ready within 7 working days. Student Pass, where applicable, will be cancelled.

  5. Operations Staff will proceed to inform relevant authorities (including CPE, ICA), FPS Providers and other parties of the change in the student’s course status. For International Students, Student Pass will also be cancelled.

 

(iii) Suspension, Expulsion and Dismissal

Student Code of Conduct

Policy

As an established center of higher learning, TCMHC is dedicated to cultivating student excellence and promoting inclusiveness and equal opportunity for all, in order to create a learning community centered on openness, honesty and respect, where the rights and dignity of each individual are respected and not circumvented.

Here at TCMHC, we expect our students to behave in a way that would make the learning environment conducive for all. We strive to ensure that our students are committed to high levels of Academic, Ethical, and Civil standards in their personal behavior as well as in their engagement with fellow peers, teaching staff, and non-academic staff in TCMHC.

The Code of Conduct is designed to guide students conduct in various aspects of college life by providing an overview of the behavior generally expected of them as members of an inclusive learning community. It is meant to serve as a generalized framework which is not exhaustive.

 

Scope

The Code of Conduct is based on several fundamental principles:

(A) Academic Integrity

(B)  Ethics and Respect for Individuals

(C)  Abiding by University and Civil Laws of Singapore

 

(A)   Academic Integrity

TCMHC is committed to developing and harnessing a learning environment where ideas can be exchanged and knowledge can be advanced, in order to effectuate a healthy spectrum for intellectual development and to inculcate a spirit of learning and growth.

Here at TCMHC, we take a strict view of cheating in any form including plagiarism, unauthorized copying and violation of intellectual property and copyright laws. All students are expected to maintain academic honesty and respect and comply with the highest standards of academic scholarship.

Students share the responsibility for:

  • Being knowledgeable about their course and module requirements, especially since these have been communicated during pre-course counseling and reiterated during orientation;
  • Meeting attendance and punctuality requirements, (except where they may be valid reasons for absence approved on a case-by-case basis);
  • Being prepared to take advantage of learning opportunities and their personal growth towards intellectual independence;
  • Actively developing their social, communication, academic and professional skills;
  • Reporting incidents of suspected academic dishonesty through a member of the Academic Board; and
  • Providing honest and constructive feedback on the quality of learning and teaching, and other factor related to their experience at TCMHC.

 

(B)   Ethics and Respect for Individuals

TCMHC strongly believes that students should abide by the highest order of ethics and respect for individuals in order to create a learning landscape that promotes equal opportunity, freedom from harassment, and disruptive behavior.

In the course of their study or dealings with TCMHC, students may have privileged access to confidential, copyrighted or proprietary information and products. As such, they agree not to divulge any of this information or products to third parties outside TCMHC, or use any of the information or products given to them to engage in unfair practices or for monetary gain.

TCMHC encourages students to display qualities of respect, courtesy, collegiality, kindness and responsibility in their dealings with fellow students, lecturers and all staff of TCMHC. Students must not engage in disorderly or offensive behavior amounting to threats, physical and sexual harassment, drunkenness, lewdness, disruptive behavior, and tacit or active participation in unlawful assembly. Under no circumstances should students participate in activities which physically or psychologically harms, intimidates, or humiliates other students, or which violates the rights and dignity of an individual, including “Ragging” (or Hazing”). Students must not endanger the safety of other members of TCMHC or the community at large.

In addition, TCMHC, as a secular institution, is committed to maintain harmony by respecting diversity and preventing discrimination among its student and staff community. Students must therefore not show prejudice but should respect the beliefs, customs, cultures and opinions of others – whether in a group or individual setting within the confines of TCMHC. Students are to refrain from hate speech, epithets and racial, ethnic, gender, age, disability and religious slurs, or other activities that impinge on or disparage diversity. Students may come under the discipline of TCMHC if they are found to subversively violate basic principles of human rights.

Students are generally expected to adhere to the same standards of behavior online as they would during face-to-face interactions with other students or staff members of TCMHC. Students may come under discipline if they engage in irresponsible usage of digital and social media that may have a significant negative effect of the said individuals on and off-campus. 

Disciplinary measures will be taken against any student or student group found responsible for violating the rights and dignity of individuals.

 

(C)  Abiding by TCMHC and Civil Laws of Singapore

Students are obliged to observe and uphold the policies and regulations of TCMHC, and the Civil laws of the State Republic of Singapore.

Violation of any of TCMHC’s statutes, regulations, policies, and procedures as dictated in the Student Handbook and Student Contract, may constitute an act of misconduct. In classroom training, students are not to be absent from classes without valid reasons, turn on or use hand-phones or other communication devices during lessons, consume food and beverages in the classroom (other than plain water), sleep during lessons, audio-record or video-record any lesson information, steal others’ property, misbehave and cause unnecessary disruption during classes, or engage in vandalism by defacing, mutilating and misusing the property and facilities of TCMHC or its community at large (including the transmission of obscene or inflammatory information for personal, commercial or unethical reasons). Outside the classroom, while still being within the confines of TCMHC, students are expected to refrain from drinking alcohol (especially if they are under the legal drinking age of 18 years old), smoking in “smoke-free zones”, or engaging in unlawful or criminal activity.

In addition, students are obliged to strictly observe and uphold the laws of Singapore, as dictated to them in the Student Handbook. Any students fund to be engaging in unlawful activity or political participation will be dealt with seriously by the police and in accordance to the jurisdiction processes of the State Republic of Singapore. 

 

Student Discipline

TCMHC emphasizes the seriousness of student misbehavior and academic, ethical, and civil misconduct. As a measure of protection against all concerned, TCMHC has jurisdiction to take disciplinary action against a student in respect of a violation of this Student Code of Conduct and any conduct which may be deemed to be detrimental to the interest or welfare of members of the student and staff community, or the reputation and dignity of TCMHC. Such conduct can include acts which take place off-campus, while the student is on study leave, or carried out by the student in his or her personal capacity.  TCMHC’s Academic Board and Management Team will determine the action(s) to be taken based on the severity of the infraction and the student’s prior disciplinary record.

Any violation of TCMHC’s policies or regulations may result in the issuing of three (3) progressive warning letters in increasing severity and tone amounting to one of the following three outcomes:

  • Written Warning

Student misbehaviour and non-compliance with TCMHC regulations and Singapore laws will receive one warning letter as a chance to remedy the fault-lines of their misconduct. The warning letter will necessarily include the alleged instance of misconduct, together with a strong verbal instruction to comply with all laws and regulations.

  • Suspension

If no action is taken to remedy and change the student behaviour, and if student misconduct still prevails, a second warning letter will be issued. Besides containing the alleged offence, this letter will serve as a writ of suspension from TCMHC for a stipulated period of time. If the student rectifies his/her misconduct, the student may be re-allowed back into TCMHC after the period of suspension.

  • Expulsion/Dismissal

However, if still no action is taken to stop the misconduct, a third letter will be issued to the student. This letter will be a writ of notice to inform the student that he or she has been expelled from his or her course, and dismissed from TCMHC. The letter will go into the Student’s P-file, and he or she will be black-marked and not allowed to re-apply back into TCMHC.

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