Refund Policy

Refund Policy  

The policy of TCM and Healthcare College (TCMHC) is to be fair and reasonable for any payment made, including when dealing with requests for a refund.

The refund policy shall include, but is not limited to, the following:

  • Time taken to process refund (7 working days);
  • Any refund condition (if applicable);
  • Any non-refundable fee paid (if applicable);
  • Status of fee paid should any course be cancelled. TCMHC shall state the conditions under which a course may be cancelled; and
  • When transfer/withdrawal/deferment application is approved.

The refund information, which is included in the TCMHC’s Official Website, and also indicated in the Standard PEI-Student Contract and in the Student Handbook, is clearly explained to all students and prospective students, in students’ native languages where applicable.

According to CPE Regulations, any fee specified in the Refund Schedule paid or payable to the council shall not be refunded or remitted if the registration of TCMHC is suspended during the period to which the fee relates. Also, subject to the first point, CPE may, where it considers appropriate, refund or remit the whole or part of any fee specified in the Refund Schedule paid or payable to it.

Application fees are non-refundable unless due to the course is cancel/defer by TCMHC.

Any request for a refund of payable fees paid before/after commencement of the course shall be made as per the following refund table.

 

Refund Table

% of [the amount of fees paid under Schedules B and C]

If Student’s written notice of withdrawal is received:

[80]

More than [30] days before the Course Commencement Date

[60]

Within [7 – 30] days before the Course Commencement Date

[25]

Less than [7] days but more than [1] day before the Course Commencement Date

[0]

Less than [24] hours and/or once the Course Commenced

Note: No refund will be made if you are dismissed from the school

*Student will be dismissed from the school after receiving the third warning letter with either one of the following reasons: late without reason, absenteeism, violation of student conduct, carelessness and/or vandalism, violation of safety rules and being rude to staff / fellow students etc.

Refund may be made appertaining to at least one of the following factors:

  • Refund for Withdrawal Due to Non-Delivery of Course:
  • Refund for Withdrawal Due to Other Reasons

Refund During Cooling-Off Period:

A cooling-off period of seven (7) working days will exist after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

The above refund policy is also applicable to company-sponsored students.

 

Refund Procedure

  1. Student completes the Application for Course Withdrawal Form.

  2. Operations Staff will acknowledge the receipt of the form via email and followed by phone call.

  3. The Operation Manager will act accordingly with refund policy and tabulate the entire student payable fees and submit to Top Management for final approval.

  4. Upon receiving approval from Top Management, the student will be notified by Operations Staff via email and phone call about the withdrawal and refund outcome. Student will be refunded according to the refund table.

  5. Upon confirmation of the details of application, Operations Manager will pass the refund request to Finance Department for processing of refund. Finance department will verify all the documents received. Cheque will be made available to student within 7 working days from the day receiving the withdrawal request.

  6. Student will have to sign on the payment voucher to acknowledge that he/she had received the refund Cheque.

  7. The Operations Staff files all the related documents for record purposes.

  8. Cancel his/her student pass (if applicable).

According to CPE Regulations, any fee specified in the Refund Schedule paid or payable to the council shall not be refunded or remitted if the registration of TCMHC is suspended during the period to which the fee relates. Also, CPE may, where it considers appropriate, refund or remit the whole or part of any fee specified in the Refund Schedule paid or payable to it.

The Operations Staff will be briefed on the refund procedures by Operation Manager, and must be conversant with the entire process in order to demonstrate strict adherence to the guidelines mentioned herein.

 

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